Reservation Policy


  • 1.1 The price does not include Taxes.
  • 1.2 Price includes heating, electricity, water, bed linen and towels changes, Free view TV channels, wireless broadband access, washing machine,Electric cooker, iron and fully fitted kitchen (kettle, microwave, cooking tools, crockery and cutlery)
  • 1.3 Cooking and Washing machine charges apply

Booking and Payment

  • 2.1. Full payment and Refundable Deposit for 1 day to be paid during check-in
  • 2.2. The preferred method of payment can be made by cash, Credit card.

Cancellation by Customer

In the event you wish to cancel your booking, the following charges will apply:

  • Less than 7 days before the arrival date - no refund
  • Less than 10 days before the arrival date - 50% refund
  • Less than 12 days before the arrival date - 75% refund
  • No refund in case of road block, accident, no show etc.

Arrival and Departure Times

  • 4.1 Check in time 2 pm onwards.
  • 4.2. Check out time 12pm.
  • 4.3 Check in and check out time can be adjusted upon request according to your requirement based on the availability of the room.
  • Right to Decline

Alaya Resorts reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.